About Communications

CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. supports outbound communication to the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.. The CMP Communications module handles all types of delivery methods for communications: external systems, emails, letters, SMS Short Message Service. A text messaging service component of most mobile telephone systems. SMS uses standardized communication protocols to enable mobile phone devices to exchange short text messages., and Android/Apple push notifications. It can also support multiple languages.

Different CMP components contribute to the communications process:

• Database

  The main avenue for communications in CMP is the Comms Request, which is an entry in the CommsRequestHeader data table. Many CMP database tables are involved in the communications process. See Communications Database Tables for more information.

• Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration.

  In the Business Configuration console, you can configure the communications themselves, by creating and editing communication components, triggers, preferences, time exclusions, default fields and aliases. See Comms Configuration: Business Configuration for more information.

• Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration.

  In the Administration Console you can monitor and maintain the jobs and daemons associated with the communications process. This includes configuring schedules, enabling triggers or defining storage locations in the daemon A computer program that runs as a background process, rather than being under the control of an interactive user. properties. See Comms Configuration - Administration Console.

• AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI.

  In AgentView, CSAs can raise the workflows that automatically trigger communications, add one-off communications to a workflow event, view and configure communication preferences, and view the communications associated with an account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. or subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription. See Communications in AgentView and the online help in the AgentView application for more information.